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Privacy Policy

At The Burntwood Inn, we are committed to providing our guests with exceptional service and acting with the highest level of integrity in all of our business practices. The following information relates to our policies and procedures for handling your personal information, under the Personal Information Protection Act.

The Information That We Collect

To provide you with our products and services, we will request personal information such as your name, address, telephone number, credit card information and accommodation preferences. In addition, other information may be requested to help us in meeting your personal comfort requirements in accommodation, to facilitate billing and collection of accounts and to ease the process of future stays with us.

Customer Service

Any information collected during your visit with us, such as billing information, faxes or messages, is treated as confidential. Room keys will only be issued to our registered guest and persons that have been noted as pre-authorized to have keys by the registered guest. Guest room billing folios and replacement keys will only be issued to registered or noted guests after verifying identification. External inquiries for information about a guest's room number, or arrival and departure dates will not be given out without the guest’s prior permission.

External requests for information or duplicate copies of a group or guest's billing statement will be verified for identification through our accounting department or the manager on duty.

Marketing

Information about the hotel and our services is available on our website or by contacting the hotel directly. The Burntwood Hotel does not access or use our guest reservation database for marketing purposes. The Burntwood Hotel does distribute marketing material periodically to our corporate database.

Disclosure

We will not disclose your information to a third party outside of our company without your consent, unless law or legal process requires it.

Securing Your Information

We take all necessary measures to secure your information in our paper file management and onsite computer system. We provide our employees with on-going training to ensure that your information is protected against unauthorized access, unnecessary changes or disclosure.

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